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June 18th, 2012

Creativity and the Science of Innovation (With Infographics)

All Posts, Featured, by Carter Bowles.

(I’d like to thank Sam McNerny and all the researchers mentioned below for their insights and feedback on this article. I’d like to thank Nancy Napier for the idea to include infographics.)

What if creativity wasn’t what you thought it was? What if it was measurable, repeatable, almost tangible? What if it was possible to manufacture creativity?

On one level, the idea that creativity could be manufactured is almost terrifying. On another, it’s exciting. It means that we can foster it, encourage it, and that we don’t have to be born with it.

Economies, businesses, and, of course, people, rely on creativity more today than ever before. Sometimes it is disguised under the label “innovation” or “ingenuity,” but we’re talking about the same thing.

Creating something that didn’t exist before.

(Update 7/4/2012 - Dr. Fredericka Reisman of Goodwin College pointed out that “innovation and creativity are not synonymous. Creativity deals with generating novel ideas; innovation is implementing those ideas.” Thanks Fredericka.)

Of course, creativity continues to defy any universally precise definition. But is there a method to creativity? A process? A growing number of researchers believe so, and they are setting out to discover it, with surprising results. Much of the time, our expectations are confirmed.

Other times, we find out we had it dead wrong.

For the short version, just skim through the infographics and summarizing tips below. Each section can be expanded by clicking “More Information” to get the full story. Click here to skip to a short list of takeaways.

Contents:

1. Does Creativity Scare Us?
2. Embracing Creativity Through Paradox
3. How are New Ideas Born?
4. Creativity and Mood
5. Does Money Suck the Life Out of Creativity?
6. The Solo Artist and the Corporate Committee (Groups and Individuals)
7. The Wandering Mind
8. Putting it All Together
Further Reading

1. Does Creativity Scare Us?

We need new ideas. Without them, products don’t get made, problems don’t get solved, and life gets boring. There’s just one problem. Sometimes, we don’t like new ideas.

George Eastman founded Kodak in 1880. Capitalizing on a bustling new camera film industry, it soon became one of America’s most treasured brands. The phrase “Kodak moment” eventually became a household name. But by 2008, competition from Japan and a growing digital camera industry cut into the company’s profits. They responded with restructuring and cost-cutting, changes that didn’t help. Finally, in January of 2012, Kodak filed for bankruptcy.

Meanwhile, Instagram, with it’s 13 employees, managed to build a photo sharing app that sold to Facebook for $1 billion. Why could Instagram do this when Kodak couldn’t?

Research may hold the answer. At the University of Pennsylvania, Jennifer Mueller, Jack Goncalo, and Shimul Melwani conducted two studies involving over 200 participants. The results question the very premise that we even like creative ideas.

When Creativity Feels Like Hell

 

Tip #1: Cultivate feelings of certainty about the future whenever possible.

When Good Ideas Become Invisible

 

Tip #2: Embrace the mindset that there is more than one solution to every problem.

2. Embracing Creativity Through Paradox

If uncertainty makes us fear creativity, is there something we can do to embrace it?

Ella Miron-Spektor of Bar-Ilan in Israel (now at Technion-Israel institute of Technology), Francesca Gino of Harvard, and Linda Argote of Carnegie Mellon University in Pittsburgh conducted a study that suggests there is. Through subtle nudging, they helped participants embrace paradoxes. Apparently, this boosted creativity.

Here’s how they did it.

Accepting Contradictions

 

Tip #3: Draw attention to the fact that things can be different and related at the same time.

Internal Conflict

Tip #4: Encourage paradoxical thinking and draw attention to the sense of tension that it creates.

Understanding the Differences and the Connections

Tip #5: Encourage looking for similarities as well as differences.

3. How are New Ideas Born?

Tip #6: Allow ideas to mingle with one another.

4. Creativity and Mood

So creativity is boosted by internal conflict. Most people fear creativity when they feel uncertain. All of this means that creative people are tortured souls, right? After all, Van Gogh cut off his ear.

Maybe not.

The musician Sting once felt that he had to be tormented in order to be an artist. “I thought so, as most of my contemporaries did; you had to be the struggling artist, the tortured, painful, poetic wreck.” Eventually, he realized that he could be creative and positive at the same time. “And I’m thinking, well, I would just like to be happy.” Critics seem to agree. He won a Grammy in 2004 for Whenever I Say Your Name, long after he had decided to change is attitude.

A meta-analysis conducted by Charlotte Waddell found that, out of 29 studies analyzing a link between creativity and mental illness, only 9 of them found positive evidence, and most used flawed methods. Even in cases where a link is found, there’s rarely any attempt to find a cause and effect relationship.

There’s reason to suspect that, throughout history, “creative people” have been marginalized by society and tend to suffer from more economic problems. If there’s any correlation between creativity and mental illness, it could be because the creativity came first.

In recent years, various studies have investigated the impact of mood, called “affect,” on creativity.

Happy Entrepreneurs and Innovation

Robert Baron, of Oklahoma State University, and Jintong Tang, of Saint Louis University, were interested in the relationship between an entrepreneur’s mood and the firm’s creativity. Were the most creative entrepreneuers “tortured souls?”

While the results were self-reported, a survey of 99 randomly selected entrepreneurs suggested that this wasn’t the case at all. While the number of new products produced wasn’t correlated with mood, the level of innovation was.

The level of innovation was measured by questions such as whether the products made the previous incarnations obsolete, if they represented a fundamental shift, and whether previous expertise would no longer be applicable.

This was also compared against economic data for each firm’s sector of the market. Interestingly, they found that a more chaotic environment tended to increase creativity as well.

Of course, in this case, it’s certainly possible that the most positive entrepreneurs simply believed their products were more innovative.

A different study, conducted by Moon Joung Kim and Jin Nam Choi in South Korea, found similar results in the workplace. In this case, the creativity of employees was rated by their supervisors. The results suggest that people who are, in general, more positive also tend to be more creative in the work place.

The effects were strongest when the innovators were surrounded by people who were also generally positive, and when they were given more freedom to choose their peer groups. The effect of positivity on creativity was strongest for those who were capable of intuitive thinking, but not systematic thinking.

Tip #7: Encourage a positive mindset.

A Good Laugh Turns You Into an Innovator

 

Tip #8: Encourage laughter.

Happiness or Humor?

Alice Isen and the others wanted to test whether it was general happiness or just a good laugh that boosted creative problem solving skills. First, they tried modifying the experiment by introducing a group that received a candy bar as a gift. They also included a group that watched a negative film, and one that simply exercised, since it was possible that arousal was the real source, not laughter.

While this test succeeded in demonstrating that arousal alone didn’t have any effect, nor did the negative film, the candy bar ended up backfiring. The experimenters suspected that either a candy bar wasn’t enough, or that asking them a question about their mood made them immediately suspicious of why they got the candy bar in the first place.

Not content with that, they designed another experiment. This time around, they thanked the participants for coming and gave them a decorated bag of candy. This seemed to have the desired effect when the participants took a remote association test.

A Note on Anger and Sarcasm

The link between mood and creativity goes beyond happiness, of course. Ella Miron-Spektor, who lead the study exploring the link between creativity and paradox discussed earlier, also explored how anger influenced creativity. She and her colleagues found that being exposed to an angry customer actually increased their performance on analytical problems, but decreased their performance on creative problems.

In a bizarre turn of events, however, she found that sarcasm actually increased the ability to solve creative problems. This is likely the result of the dual meaning hidden in sarcasm, and is probably connected to the notion of paradox discussed above.

Tip #9: Minimize anger if possible. Bizarrely, sarcasm can actually be helpful.

5. Does Money Suck the Life Out of Creativity?

If mood is connected to creativity, can we use money to boost mood, and therefore creativity? As it turns out, the answer is more complicated than you might expect.

When the Chilean miners were trapped down the mine shaft in 2010, a team of psychologists was charged with maintaining their mental health. In an effort to get the miners to cooperate, the psychologists would incentivise them with TV, music, and pictures of the outside world. Some people were outraged by this, and it draws attention to the fact that the carrot and stick approach can be controversial.

But what does science have to say about incentives and their relationship with creativity?

Dan Pink gave an excellent TED talk on the subject a few years back. Once again, we have the familiar candle problem. This time around, experimenters sponsored by the Federal Reserve discovered that offering participants a financial reward for solving the problem made them less likely to solve it.

But is that the whole story? Actually, no.

Psychological research is divided into two camps, with two very different worldviews. To sum things up: you have your behaviorists, who believe that all behavior is basically Pavlovian. Rewards and punishments determine everything.

On the other end of the spectrum, you have the cognitivists, who strongly believe in the power of intrinsic motivation, that things can be internally motivated.

Pure behaviorism, once championed by B.F. Skinner, has been largely discredited. The notion that all behavior can be explained by external stimulus has been challenged by a great deal of experiments. Obviously, the experiment discussed in the video above is a great example.

At the same time, we must be careful not to draw conclusions too easily. While intrinsic motivation is very real, powered by a strong dopamine system in the brain referred to as the SEEKING system, it’s not everything.

Studies that attempt to step outside of the cognitivist and behaviorist camps have discovered that it is possible to incentivise creativity, but only when it is approached in the right way.

The Right Way to “Bribe” Creativity?

Tip #10: When incentivizing creativity, make sure it is explicit that the incentive is for creativity, not simply for finishing a job, or you can actually hurt creativity.

Can it Really Be Bought?

Tip #11: Recognize that, for certain types of problems, incentives will not increase the number of creative ideas, it will only filter out the less creative ones.

6. The Solo Artist and the Corporate Committee

If buying creativity doesn’t always work, can you encourage it in the way that groups are structured? Everything we’ve talked about so far suggests that if you can encourage a positive mood, embrace paradoxes and the tension that comes with them, avoid feelings of uncertainty, encourage lateral thinking, and combine dissonant ideas, you can boost creativity.

But what if creativity needs something even more unexpected? What if it needs conformity?

Why Creativity Needs the Mainstream

Tip #12: Creative teams need a few conformists to improve morale and certainty. Detail-oriented people, however, tend to bog down the process.

Teams Versus Individuals

Tip #13: The best ideas usually happen during individual brainstorming sessions, but are improved upon by interactions with other people beforehand, or by written interactions that don’t distract from the process.

Criticism is Good?

Tip #14: Encouraging criticism and debate during brainstorming allows potentially less popular ideas to be heard.

The Importance of Facilitators

Tip #15: Brainstorming groups can outperform individuals if the right facilitator is hired.

7. The Wandering Mind

 

Tip #16: Recognize that focus is counterproductive when trying to solve insight problems or come up with original ideas.

8. Putting it All Together

Research suggests that it might not have been intelligence, but creativity, that separated us from the Neanderthals. It’s a vital part of our humanity, a crucial aspect of society, an important part of our individuality, and the source of all progress. Without it, we descend into boredom, stagnation, and repetition.

But can it be fostered, or do we just have to sit back and wait for it to happen? The research points to evidence that we can, in fact, encourage creativity, both as organizations and as individuals. When we put all this research together, what have we learned?

  • No universal definition. If the studies above have taught us anything, it’s that every time we measure creativity, we are measuring something unique. Without a universal definition, we should avoid rushing to conclusions based on any particular piece of research.
  • Foster a sense of security. Individuals become fearful of creative ideas when they are uncertain about the future. When rewards and punishments seem arbitrary, or when we are told that problems only have one correct solution, we become uncertain. Not only do we become fearful of creativity, we are blind to this fear, and we justify the results by believing that creative ideas are not, in fact, creative.
  • Embrace paradox. Foster a culture or a mindset that understands how apparently contradicting concepts can somehow compliment each other. It’s especially important to understand that ideas can be different and connected at the same time.
  • Stay positive. Despite the tortured artist archetype, all the evidence suggests that people become more creative when they are in a good mood. Finding ways to keep yourself or your teams happy is one of the most effective ways to stay creative.
  • Be cautious with incentives. The evidence surrounding incentives and creativity is mixed, to say the least. It’s clear that if incentives create uncertainty or become a distraction, they are detrimental to creativity. Rewarding people for productivity or simply for completing a task may reduce creativity. But explicitly rewarding people for creativity tends to increase creative output. Despite this, there appear to be some circumstances where rewarding creativity does not increase creative output, but instead causes less creative ideas to be filtered out.
  • Encourage individual brainstorming. Most research suggests that individuals are better at brainstorming than groups. Inevitably, any kind of collaborative project requires group meetings in order to keep things synchronized, and there are many ways that these experimental settings differ from real world settings. But at least some of the brainstorming should be done in private. Studies suggest that any benefits provided by group brainstorming sessions only manifest afterward, when individuals take this inspiration into a private brainstorming session. Computer brainstorming appears to be most effective since participants can work at their own pace. For the same reasons, a practice known as brainwriting, where collaborators write down their ideas on cards and share them during a live session, is highly valuable.
  • Encourage criticism and debate in group sessions. Common sense would tell us that people will be less likely to share their ideas if they are at risk of being criticized. Experiments suggest that people are more afraid of being in the minority. Encouraging criticism and debate causes people to feel more comfortable in the minority, allowing more ideas to make their way into the conversation.
  • Consider using facilitators. The presence of a trained facilitator can cause a traditional group brainstorming session to beat even a group of individuals by a factor of three in sheer number of ideas. When facilitators train a group and join in on a brainwriting session, they can beat individuals by a factor of eight. Unfortunately, many experiments have failed to replicate these results, some of them not doing any better than groups of individuals, indicating that not all facilitators are created equal. Whenever possible, a facilitator’s abilities should be tested against a group of individuals.
  • Foster diversity. Creativity appears to be the result of the combination of ideas. Groups with limited mindsets are less likely to combine ideas, since they already share the same set of ideas. This means that individuals should have time to delve into their own ideas, and that these ideas then need to be brought back together and shared. The ideal brainstorming group, based on an analysis of real world institutions, appears to consist of about 22 percent creatives, 16 percent conformists, and 11 percent detail oriented people.
  • Allow the mind to wander. New ideas and insightful solutions are more likely to arise when people are out of focus. This means that there must be time for daydreaming, moments where the mind isn’t constrained by a need to focus on any particular task or goal.

While this advice is backed by some of the best research in the field, it’s also important to recognize that experimental settings and studies only apply with certainty within the same setting. What works for a remote association test, a candle problem, or an academic brainstorming session might not necessarily apply under other conditions.

We are, unfortunately, nowhere near a unified theory of creativity.

What I want people to absorb most from this discourse is a mindset. We often make assumptions about what will help or hinder our creative impulses. It turns out that those assumptions are often wrong. Whenever possible, we need to test them.

Does this affect how you think about creativity? Have you tried incorporating any of these ideas in your own life, or organization?

Further Reading

If this hasn’t satiated your desire to learn about creativity, these books should help.

Creative Leadership: Skills That Drive Change by Gerard Puccio and his colleagues. Gerard Puccio is a professor and the Chair of the International Center for Studies in Creativity at Buffalo State. He has published over 40 scholarly works.

Explaining Creativity: The Science of Human Innovation by Dr. Keith Sawyer, a professor of education, psychology, and business, and the author of over 80 scientific publications.

Out of Our Minds: Learning to be Creative by Ken Robinson, an internationally recognized leader in education and creativity who has advised governments and Fortune 500 companies.

Where Good Ideas Come From: The Natural History of Innovation by Steven Johnson, author of seven respected books on science and innovation, creator of three influential web sites, and one of Prospect Magazine’s Top Ten Brains of the Digital Future.

The Power of Thinking Differently: An imaginative guide to creativity, change, and the discovery of new ideas. by Javy Galindo, a professor of psychology and philosophy, former electrical engineer, performing arts teacher, and creativity consultant.

References:

1. Eisenberger, R., & Byron, K. (2011). Rewards and creativity. In M. A. Runco & S. R. Pritzker (Eds.). Encyclopedia of creativity, Second edition, vol. 2. Pp. 313-318. San Diego: Academic Press.

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